JILI Glass Privacy Policy

Effective date: 2026-10-19

Operator and contact: 苏州乐之科技有限公司, shyue@zoleetec.com.

Guest and account access

Accounts are issued by the administrator, with no self-service registration. You can browse public products, categories and company information without signing in. Private catalogues, favourites, product inquiries and assigned orders require a valid account. Administrators can deactivate or delete customer accounts.

Information processed

For account services, we process account email addresses and password hashes, catalogue permissions, saved products, assigned orders, order status history and delivery details where provided. Login tokens maintain your session. If you submit an inquiry, we process your name, email address, optional phone number, message and selected product. Support requests include the information you provide in your communication. These details are provided through the app or business communications, or entered by the administrator for customer and order services. Technical information needed to deliver and secure requests, such as IP addresses and connection information, is processed by the service and hosting provider, including during guest access.

Purposes

We use information to provide public browsing, authenticate customers, enforce catalogue and order access, maintain favourites, answer inquiries and support requests, show existing order progress and protect the service. We limit use and access to these service purposes.

Service providers and storage

Hosting service providers support the app server and database; Alibaba Mail handles inquiry and support email. The account and order database is stored in Hong Kong. Inquiry and support email is processed and delivered using Alibaba Mail infrastructure. Email, logs and backups may have storage arrangements different from the business database. Processing may take place outside your country or region.

We require service providers receiving personal information to protect it at least as described in this policy and to process it only for the relevant service. Business and support personnel may access information needed for their responsibilities.

Retention

We keep personal information only while it is needed for account, catalogue, favourites, inquiry and order services. The administrator may deactivate or delete customer accounts and related information at any time according to business service needs. Information no longer needed for these purposes is deleted or anonymised by the administrator. You can request deletion through the support email. Information required by law or for unfinished orders may be retained only for those necessary purposes, with the reason explained. Deletion handling also includes reviewing relevant email, log and backup copies under our control.

Your requests

Contact shyue@zoleetec.com to request access, correction, withdrawal of consent, account closure or deletion of personal information. We may verify your identity to protect your account. We review verified requests, communicate the outcome and explain any information that must be retained for legal requirements or unfinished orders. Please identify your account without sending passwords or verification codes. Deactivating an account ends its private service access; please specify if you also want personal information deleted. Public guest browsing remains available.

Protection

Connections to the production service use HTTPS. Passwords are verified using hashes. Access controls restrict private catalogue and order information to authorised accounts. Contact support if you suspect an account or information security issue.

Changes

We update this policy when the service or data practices change. The current version is available on this page.